Returns, Refunds and Cancellations

Damaged, faulty or missing items

If your order arrives damaged, faulty or with items missing, please contact us at shopnsflowers@gmail.com. Depending on the circumstances, we may arrange a replacement, request the item to be returned, or issue a refund where appropriate. Your statutory rights are not affected.

Order cancellations

Orders may be cancelled without charge up to 48 hours before the scheduled dispatch date. This does not affect any statutory cancellation rights that apply to your order.

Returns of non-perishable items

For eligible non-perishable items purchased online, you may notify us of your intention to cancel within 14 days of the day after delivery. You will then have a further 14 days to return the item.

Customers are responsible for the direct cost of return postage for change-of-mind cancellations, provided this cost responsibility was disclosed before purchase.

You may arrange your own return postage using a suitable delivery service, or contact us to discuss a return using DPD or Evri. Any return service arranged through us will be quoted before booking.

Items must be returned in a condition consistent with handling them to establish their nature, characteristics and functioning. We may be entitled to deduct an amount for any loss in value caused by handling beyond what would reasonably be permitted in a shop.

Exclusions and statutory rights

The statutory cancellation right does not generally apply to perishable goods, such as fresh flowers, or certain personalised or made-to-order items. This does not affect your rights if an item is faulty, damaged or not as described.

We will refund eligible cancellations in accordance with applicable consumer law, including the cost of standard outbound delivery where required.